Health & Safety
Our top priority has always been (and will always be) the health and safety of our employees and our customers. We take quality of equipment and cleanliness very seriously and we also carry insurance making us the safest choice for you and your family.
For your reference, here are the steps we take to keep up to the highest of health and safety standards:
We take great care to keep all hire items clean and sanitised.
Sparkly clean is our thing! Every member of our team is thoroughly trained to meticulously clean and sanitise gear. For further information, please refer to our cleaning & sanitising info below.
If any member of our team has become a close contact of someone with coronavirus, has coronavirus themselves or is not feeling well, they will stay at home until it is safe for them to come back to work again.
We’re always here for you! Feel free to contact us any time with questions, comments or concerns.
Our team members will always sanitise their hands before handing over baby gear.
We take the time to closely inspect every item when it is returned to us to ensure nothing is damaged and if it is, it will no longer be hired out to anyone.
We undergo regular training & assessment to keep our child restraint technician's certification.
The Rockababy Team
Cleaning and sanitising standards:
We understand that you as parents or grandparents rightfully expect clean, sanitised products. We are committed to providing spotlessly clean and safe rentals.
All of our hire items are inspected and cleaned after every return and then inspected again and sanitized before the next customer collects.
As much as possible we use eco-friendly and hypoallergenic cleaning products. Feel free to contact us with any questions about specific products or cleaning processes used, as the brands etc can change depending on what is available each time we restock.
Our Cleaning Process
1- we use safe, high quality cleaning products and tools
2 - we clean thoroughly from top to bottom, 360 degrees and in every nook and cranny
3 - we do a thorough inspection of every order before pick up
4 - we offer ongoing training of staff to ensure a good understanding of our baby gear and our cleaning processes.
5 - We vacuum from top to bottom, inside all moving parts, hidden seams, covers and straps to remove every last crumb.
6 - We use mild detergents which easily and safely clean fabrics and surfaces to remove dirt and grease.
7 - We are sure to soak up any excess water and moisture with dry cloths and we let all items air dry. We place items in the sun, outdoors, or in front of a fan to thoroughly dry.
8 - We are careful to assemble all equipment as it should be assembled to ensure safety.