Health & Safety

Covid19 Response:

Rockababy Rentals is constantly monitoring the rapidly changing covid19 pandemic across New Zealand and around the globe.

Our top priority has always been (and will always be) the health and safety of our employees and our customers. We take cleanliness very seriously and we also carry insurance making us the safest choice for you and your family.

For your reference, here are the steps we are taking to keep everyone safe and informed during this crisis:

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  • We take great care to keep gear clean and sanitised.

  • Contactless delivery is currently available and will always be an option for our customers. Just mention at the time of enquiry that you prefer a contact-free delivery. We’ll leave your rental equipment on your doorstep and text/email you when it has arrived. The only exceptions to this are wooden cots (which need to be set up by our team) and locations where there is no sheltered area to leave your equipment. If this is the case, we will deliver your equipment after you have checked in.

  • Sparkly clean is our thing! Every member of our team is thoroughly trained to meticulously clean and sanitise gear. For further information, please refer to our cleaning & sanitising info below.

  • If any member of our team has been exposed to the coronavirus or is not feeling well, they will stay at home until it is safe for them to come back to work again.

  • If we find ourselves in level 2 again, the 2 metre social distancing rule will be followed by our team at all times and we will wear face masks and gloves when necessary. If we go back to levels 3 or 4, Rockababy Rentals will temporarily close.

  • We’re always here for you! Feel free to contact us any time with questions, comments or concerns.

  • Our team members will always sanitise their hands before and after delivering or collecting baby gear.

  • When customers pick up or drop off equipment at our Lake Hayes Estate address, we will provide hand sanitiser and surface sanitiser for customer use if desired. Rest assured, although we provide sanitiser for customer use, our equipment will have been thoroughly cleaned and sanitised prior to pick up.

 

We appreciate your business and hope you all stay safe and healthy during this time.

For the latest updates on the coronavirus (COVID-19) pandemic in New Zealand, please refer to the following link:

 

https://covid19.govt.nz/

With love,

The Rockababy Team

 

 

 

 

 

 

Cleaning and sanitising standards:

We understand that you as parents or grandparents rightfully expect clean, sanitised products. We are committed to providing spotlessly clean and safe rentals.

All of our hire items are inspected and cleaned after every pickup and then inspected again and sanitized before the next delivery.

 

As much as possible we use eco friendly and hypoallergenic cleaning products. Feel free to contact us with any questions about specific products or cleaning processes used, as the brands etc can change depending on what is available each time we restock.

Our Cleaning Process

1- we use safe, high quality cleaning products and tools

2 - we clean thoroughly from top to bottom, 360 degrees and in every nook and cranny

3 - we do a thorough inspection of every order before delivery

4 - we offer ongoing training of staff to ensure a good understanding of our baby gear and our cleaning processes.

5 - We vacuum from top to bottom, inside all moving parts, hidden seams, covers and straps to remove every last crumb.

6 - We use mild detergents which easily and safely clean fabrics and surfaces to remove dirt and grease.

7 - We are sure to soak up any excess water and moisture with dry cloths and we let all items air dry. We place items in the sun,        outdoors, or in front of a fan to thoroughly dry.

8 - We are careful to assemble all equipment as it should be assembled to ensure safety.