Why hire from Rockababy Rentals?
How can I check availability and place a booking for rental items?
1) Just send us a message via our enquiries page or email us: email@example.com
Can Rockababy Rentals deliver everything to my accommodation and collect it again afterwards?
By prior arrangement and subject to availability, we would be more than happy to do this for you. Delivery and collection fees depend on location. These can be viewed on the Delivery Prices page on our website.
Can I collect and return the equipment myself to avoid delivery fees?
Yes, we will discuss all of this with you at the time of booking and come up with a suitable location, time and day to hand over or recieve the items from you.
Do I need to pay a deposit to secure my booking?
Yes we require prepayment in full to confirm your booking. We also require you to agree to our terms and conditions.
How does the personal shopping service work?
Is there a maximum hire period or a minimum hire amount?
The maximum hire period is 30 days.
Will the hired items look the same as they do on this website?
Just about all of the equipment you see on this website has been photographed by us. We wanted to do this so our customers know exactly what to expect. We are happy to email you more detailed photographs of anything you are interested in. If you are unsure about anything, please just contact us via our enquiry page or via email:
Do I need to be at the delivery location when items are delivered?
If you book and pay in advance then no you don't. Depending on the type of accommodation you have booked, we may be able to deliver to your room or to the front desk / reception area to hold until you arrive. If you require us to deliver your items to a private home, just let us know the contact details of your property manager and we will arrange a suitable time to deliver the hired items. Otherwise if known - please advise us of a safe, suitable, dry location to leave the items until you arrive.
There is something I need which is not on your website, what can I do?
Get in touch with us! If we are unable to get the item in for any reason, we may be able to put you in touch with someone who can. We are happy to answer any questions you may have about your family holiday to NZ and will do as much as we can to help you.
I need to extend the hire period, what should I do?
Get in touch with us and we will advise if the items are available for longer. If not, we may possibly have something fairly similar you can hire for those extra days.
Will I be responsible for replacing lost or stolen items, or items damaged beyond repair?
Yes, you will need to pay the full replacement cost.
What happens if I keep the items for longer than agreed without notifying Rockababy Rentals first?
If the items are not ready for collection by 10am on the final day of the booking, you will be charged a 20% late fee.
Will items be clean and sanitised before I receive them?
Most definitely! All fabrics and soft toys will have been washed in eco friendly products and/or steam cleaned. Steam cleaning kills bacteria and removes allergens that attract dust mites.
What are your operating hours?
You can contact us via phone on (+64) 021 038 7731 between the hours of 8am and 8pm (NZ time) 7 days a week. If we are unable to answer your call, we will call you back as soon as we can.
Are you able to install our children's car seats?
Yes we would be most happy to help with this. Just let us know this is your preference when you book and we will make all of the necessary arrangements. This service is complimentary will all car seat hire but is subject to availability so do be sure to book well in advance!
Can you set up cots and portacots?
Yes we can. We will do our very best to have your hired portacot all set up in your accommocation before you arrive. If for any reason we are unable to do this, we will deliver the portacot with all of the necessary instructions you need. They are very easy to set up!
What is your refund / cancellation policy for hire equipment?
What is the refund / cancellation policy for your shopping service?
Cancellation is only accepted in writing via email: firstname.lastname@example.org